Insurance & claims
Dealing with insurance after an accident can feel confusing and time-consuming, especially when you’re already managing the disruption of having your vehicle off the road. At Hawke’s Bay Collision Repair, we aim to make the process as straightforward as possible by working closely with you and your insurer to manage repairs from start to finish.
Our team has extensive experience handling insurance repairs and understands what is required at each stage. We take care of the details, keep you informed, and ensure your vehicle is repaired to the standard expected — so you can focus on getting back to normal.
It’s your right to choose your repairer
HB Collision Repair is trusted by a number of New Zealand’s leading insurance providers but it’s important to know that you have the right to choose who repairs your vehicle.
Even if your insurance company suggests a preferred repairer, the final decision is yours. You are entitled to request Hawke’s Bay Collision Repair, and we are happy to work with your insurer to carry out the repair.
Choosing a repairer you trust can make a significant difference to both the experience and the final result. Our team is here to ensure the process is smooth, transparent, and completed to a high standard.
How the process works:
01
Contact us
Get in touch after your accident and we can provide initial guidance on next steps.
02
Lodge your claim
If you haven’t already, contact your insurer to lodge a claim and request HB Collision Repair as your repairer.
03
Assessment & quote
We will assess the damage and provide a detailed repair estimate for insurer approval.
04
Repair work begins
Once approved, our team will carry out the repairs, keeping you updated along the way.
05
Completion & handover
Your vehicle is returned to you fully repaired and ready to get back on the road.
If you’ve recently had an accident or need help navigating an insurance claim, our team is here to help. Get in touch with us for practical advice, clear guidance, and repairs you can rely on.